FREQUENTLY ASKED QUESTIONS

 

IS PACKAGING DISCREET?

All LLY the Label orders are sent in plain packaging therefore packaging is discrete for all orders being delivered in the UK (Excluding the Channel Islands). Sadly for any International + UK Channel Island orders we have to declare the contents of the package for customs which will be on the back of your parcel.
   
WILL YOU BE GETTING MORE STOCK?
Our popular items can sell out quickly so remember to BE QUICK! If their is a certain style you want which is out of stock please contact us at info@llythelabel.com or Instagram direct message @llythelabel where we can let you know if the product is being restocked and then inform you when its available again so you don't miss out!
      
HOW CAN I PAY FOR MY ORDER?
PayPal, Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Bancontact, iDEAL or Buy now, Pay later with Klarna or Clearpay UK
      
HOW LONG DOES SHIPPING TAKE?
Shipping time depends on destination country + delivery service chosen at checkout. Find shipping information here.
       
WHATS YOUR SIZE GUIDE?

Please refer to each individual products description for size recommendations. Every product differs in size, fit and style 

CAN I CANCEL MY ORDER?

We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.
      
DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?
Depending on the value of your order, your parcel may or may not be charged customs or import duties. Unfortunately, these charges are out of LLY the Label's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For information regarding customs & taxes, please refer to your government website advice. All customs charges must be met by the customer.
     
CAN I EXCHANGE AN ITEM?
Sadly not. We DO NOT offer exchanges due to the nature of our products.  Anything returned to us would have to be discarded for hygiene reasons along with COVID19. Please be aware of this before purchasing.
   
WHAT IS YOUR RETURNS POLICY?
Sale is final - Strictly no returns, exchanges or refunds. Due to the nature of our products anything returned to us would have to be discarded. For hygiene reasons along with COVID19 we would be unable to re-sell anything returned. Please be aware of this before purchasing.
    
WHERE IS MY ORDER?
Once your order has been dispatched from our warehouse, we will send you a shipping confirmation email which will contain your tracking number with a link to track your package.
Please note: a tracking is only available once the order has been dispatched.
       
HOW DO I SPEAK TO SOMEONE?
Please email us at info@llythelabel.com
If you are contacting us regarding an order please provide us with your order number. We aim to respond to you within 48 hours. Please allow a little longer over the weekends and bank holidays for a response.